Heritage Urns FAQ
Do you offer free shipping on all products?
Yes, we provide free shipping on all items within our store.
How quickly are in-stock items processed and dispatched?
In-stock items are processed the next working day and dispatched within 1-2 working days.
What courier service do you use for shipping?
We use standard 2-3 days delivery services provided by EVRI courier for our shipments.
How can I track my order?
Once your order is dispatched, our courier partner will contact you with detailed tracking information.
What happens if there are delays in processing my order?
In the event of any delays, we will communicate promptly within 2 business days to manage your delivery expectations.
Are return courier charges covered by the customer?
Yes, return courier charges are the responsibility of the customer, and these charges will be deducted from the refunded amount.
How can I initiate a return for a product?
Please refer to our Return Policy for guidance on initiating a return. Contact us for any assistance.
How can I get information on out-of-stock or custom orders?
For information on out-of-stock or custom orders, please contact our customer service team for expected delivery timelines.
Do you ship internationally?
Currently, we provide shipping within United Kingdom. Please contact us for more information on international shipping.
How can I reach customer support?
For any inquiries or concerns, please contact us through contact us form.
